My first two experiences here were date nights and they were great! It was nice to share some tapas-style dishes and finish with the sushi, though I will say I was more impressed with the tapas than the sushi. Sushi was mediocre to me.
My third experience was during Pittsburgh's Restaurant Week. Surprisingly, hardly anyone was at the restaurant when we went. However, it was miserable. The service was horrid. We literally sat for an hour and 15 minutes before only three of the six of us got our first tapas. While I have worked in the industry and understand kitchens get backed up. We all observed other tables (seated after us) getting multiple dishes before us. To make it worse, the waitress and staff ignored us. There was no recognition of our delayed food or poor service.
We ended up cancelling the rest of our orders and leaving. The waitress mumbled under her breath to us and snapped at one of my friends. The manager came to our table and was rude as well. We were all shocked into silence.
Moral of the story: Kitchens get backed up, people forget to put in orders, we are all human. But the poor service, lack of communication, and then down right rude response from staff of various levels - unacceptable.