Toyota sells their cars with this 2 years free service. Getting an appointment or talking to someone in service takes days. If you leave a message they do not call you back. If you somehow get an appointment you wait to give someone your keys for 20 mins. They talk about a free car wash every time you come in but if you don't remind them 10 times it doesn't get done. Love Toyota, dislike spitzer.
Another 3 hour oil change and tire rotation. We looked at the 4runners while we were here waiting, and the deciding factor was simply poor service. We were told we would receive a call as soon as the vehicle was done, but it sat out front done for 45 mins. Such a shame, toyotas are great cars and I have already switched to Honda for myself. My wife will soon be switching because they simply don't get it in the service department.