I just got back from getting a basic manicure. Nothing fancy, just cuticles trimmed and nails shaped and polished. I called earlier today and made an appointment for 6:00. I got there at 5:50 pm and signed in. No one said hello or acknowledged me or the other 3 people sitting there waiting. I put my name on the sign up sheet and that I had an appointment at 6:00 but obviously appointments aren't important. I waited till 6:30 and no one ever said anything to me. Finally, one of the techs came and asked me to come with her. I told her I wanted my nails shaped in an oval. A couple of them had points on them and I had to ask her to round them out. She asked me to pay before the polish, which was good. I gave her a gift card for the salon and a visa card. They couldn't find the balance on the gift card. Then when they finally figured it out, they couldn't figure out how to put the rest of the balance due on the visa. They asked if I could pay cash. I had none with me. They just stared at me with no solution. I offered to get money from an atm and had to walk all the way to giant eagle to get money and come back and pay before getting my nails polished. Then when I left and got in my car, I took a closer look at the polish. It was not well done. She was in such a hurry because they were so busy that a couple of the nails were not painted all the way around the edges. They'll chip in a day. I basically hated the whole experience. Will never go back there again. Totally unprofessional how they handle their customers and terrible job on the polish.