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  • While I enjoy the food at Smashburger, this location consistently disappoints. There is often a line approaching the door, yet one cashier to take orders. Often, many just turn around and walk out. They'll gladly take your money, but won't bother to tell you that the kitchen is backed up for 45 minutes! I've never once seen someone that appears to be an owner let alone someone who appears to have any investment in the customer experience here. Instead the "manager" is a 20 year old kid managing his/her friends and clearly doesn't have any authority to make decisions let alone comp customers for a 45 minute wait for food. They only tool is to simply offer an apology. That's not good enough. I think I finally learned my lesson that this location is a waste of time and money and don't plan on being back. I even sent the owner an email when his employees were running around the kitchen and the dining room in socks, yet he didn't have the decency to return the message. Clearly his attitude is not to retain customers, so I'll happily lead the pack of those exiting and steering clear of this Smashburger. One star because Yelp won't allow anything less, and the food is pretty good. I love the idea of veggies and grilled chicken, but sadly the "service" at this location is consistently the worst I've ever experienced.
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