This place is a waste of time with very arrogant staff.. Told me that my phone charging cord and headphones was not covered by applecare plus as it was damaged.. I took it to the applestore and they replaced it no questions asked.. I had an 2.40 appointment but i still had to line up with walk-ins that had no appt. Do yourself and and go to the Apple Store for your needs. You will definitely get a higher level of service by not by some snotting nerd with zero customer service skills