| rev:text
| - Horrible!
This is the location where Tutti Santi used to be. Tutti Santi had very high quality food and outstanding service. My family were regulars there and enjoyed what a friendly, professional, restaurant it was. Unfortunately, it went out of business because it was a bit pricy (but you payed for the quality of the meal) and it is in a poor location that didn't get a lot of traffic. ANYWAYS, we thought that they were just changing their name and menu a little to make it more affordable so we tried Via about a week after it opened. As it turns out, it is a completely new owner and restaurant.
Via Review:
Oh where to start...The first thing that I noticed when I walked in was that either the owner or the manager had recites and papers all over one of the tables against the wall that she was using as her office...while people were dining around her...very, very unprofessional!!! Also she was dressed liked she was lounging around the house instead of running a restaurant. Again, very unprofessional when they have such big shoes to fill.
Overall, the service was very slow. They only had one waitress working the entire restaurant with the help of the bartenders (it was very unorganised, they stood by the bar, talked and pointed at tables to see who was in charge of what...). My dad asked the waitress what red wine they had she responded with "I don't drink but I'll ask our "wine expert" (as she motioned to the manager/owner in the corner with all of her papers) and she said she would send her over to talk to my dad. Needless to say she did not come over and just sent her recommendation over with the waitress (not a huge deal but it showed a lack of interest in serving the customers). My mom ordered a beer and when it was brought out there was beer spilling down the side of the glass and onto the table, and they did nothing... After that, we ordered our food which consisted of my mom's bruchetta, my chicken over spaghetti, and my dad's pizza. In about 8 minutes my moms dinner came out by itself (all of the food should be brought out together), then 15 minutes later when my mom was done with her dinner, mine came out, then 40 minutes after we ordered (the restaurant was not busy either) my dad's pizza came out...and it was the wrong one..he ordered a chicken pesto pizza and it had neither chicken or pesto. As my dad explained our grievances to one of the bartenders that was checking on us the manager who was sitting at the bar right behind him never did a thing. As the manager, you should be the one making sure the customer is happy and if anything goes wrong you kiss their butt to make it clear that you actually care. She didn't even acknowledge us once.
I feel really bad for the chef because the food was accually really good. However, no matter how good the food is, if you don't have good dining experience with the wait staff and then the manager doesn't care...I'll take my business elsewhere.
Even with the pizza being taken off the bill, due to the mixup, the bill was still 38 dollars...Is the quality of the food worth the money? I would say probably. However, I will not pay a good amount of money for that low of a level of customer service.
There are so many other great options for places to eat around this area. Save yourself a lot of irritation and if you're thinking of trying this place out...don't!!!
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