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  • If I could give this company a negative star rating I would. They have horrible customer service and incompetent technicians. I missed 4 hrs of work today for a basic service appointment and they got nothing done. Even though AZ Trademasters did the same service for me last yr, they claimed not to have known that they needed a 12 ft ladder. Their response, we'll have to reschedule and you'll have to miss work again. Even worse, when I said I could have arranged for one if I knew one was needed, Tonya their office manager told me, "well why didn't you do that today while our technician was there". How about because it's the middle of the day and my neighbors work-and since when did it become my responsibility to provide you with the tools you need to do your job? Wow-I couldn't believe the audacity and the attitude. Horrible customer service and no flexibility on rescheduling so I could minimize my time off work. When I asked if they could do a later appointment so I would not have to miss more work, I was told the latest appointment they could give me to reschedule was a 12-3 window so I would have to miss yet another 1/2 day of work for a simple tune-up appointment. Best yet, when I asked to speak to the owners/managers I was told they couldn't be disturbed and didn't have voicemail. I left a msg with their office manager but surprise surprise, no one bothered to call me back. Beware when doing business with this company or better yet, avoid them altogether and call someone else.
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