Been taking my children here for 5 years and we absolutely love all the doctors and nurses but there's only been a few times where we got lucky with a pleasant receptionist. Most tend to be a bit cold and rude. After today's visit I will definitely not be coming back. I scheduled a sick appointment in the morning for 10:30. Literally waited an entire hour and requested if I could have my copay back. One of the receptionist dared to comment and wave her hand over the well side of the room and say "we are pretty backed up." Of course we understand that they can get backed up but we should of been informed that we wouldn't be seen for over an hour, not to mention another hour for when we wait for the doctor in the back. There's nothing more annoying than waiting way over your appointment time and watch the front receptionist literally chomp on her gum like a cow the entire time. Completely unprofessional and gross.