My dogs got very sick at the second home pet resort. They stayed 4 nights while we were out of town. Not only did they not honor a groupon which we had their approval to use before we purchased it. They waited till after we were out of town to call us and tell us they will not honor the groupon. We had no other choice but to leave the dogs there. After we picked them up they developed a cough so we brought them to the vet. Our dogs got kennel cough there and not a mild dose of it. We had the pets on antibiotics , steroids and cough medicine. We called the second home to let them know so they can do something to avoid any other animals from getting sick.They denied that our dogs got sick there, They said they could have got sick anywhere.( our pets do not go anywhere but to the second home every other week to get groomed there and once to board there ) No sympathy at all , very rude . I would not recommend anyone who loves their pets to go there. Terrible customer service.