I literally am having the worst retail experience with this company in my life. I've ordered from them in the past with smooth transactions; however, this is the last time.
I ordered a bunch of items and I see a double charge on my credit card for over a week. I called multiple times and every employee told me it's a hold and it'll go away in a couple days.
Two more weeks passed and I'm still double charged. I literally had to fight in order for the rep to even admit there might be a problem. They insist I call my credit card company and fix the problem with them because they don't see a double charge on their end.
After multiple back and forth calls even my credit card company is getting furious why ssense is not dealing with the problem and opened a dispute.
A few more weeks passed, still dealing with the situation I get a poor toned email from ssense saying I should cancel the dispute saying I am going to lose and pay penalties. I call this rep back asking if she even talked to my credit card company and she said no. She spoke as if she didn't see the correspondence I had with the other reps and responded with the exact same things the others told me.
Then today I receive an email saying I didn't respond to their email regarding the dispute, which I clearly did over the phone. Obviously this is going nowhere. I gave them feedback regarding this situation as well and nobody responded to that either.