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| - We came across XLT Construction through the Home Advisor website. They have excellent reviews, other websites do, as well as the few on Yelp. Based on other reviews, we decided to go with them. While I'm certain they have hundreds of satisfied customers, unfortunately we are not one of them.
We hired XLT Construction Inc. to remodel our children's upstairs small bathroom and the initial estimate was competitive. Leonel was helpful in picking out plumbing parts (non-diverter tub spout, wall diverter, on/off valve & trim) needed two weeks in advance of the project. He stated that all the plumbing parts will be ordered and be ready prior to the start date. On the first day of the remodel, the workers did not have the parts with them, and we had to explain to them the three exact parts needed. Since Leonel didn't order the parts ahead of time, we couldn't get the designer tub spout we wanted in time.
They installed the decorative tile and grout the same day and ended up making the tiles uneven. We had to make them do it a second time. The second time, they did it right. See photos.
The workers' carelessness while working on plumbing caused smelly water to leak thru to kitchen ceiling downstairs and affected the base of new vanity wood panel that they just installed! The workers initially offered to paint over the ceiling, but I insisted they cut and replace the ceiling's dry wall as it left obvious stains. See photos.
Some welding had to be done outside the house and we now have permanent stains in the driveway. The worker asked for detergent and made an attempt to clean it, but the spots are still there. See photo.
After install of the new sink and cabinets, they did the plumbing. They tested them and said everything was fine. After they were gone, we did our own tests on both sinks, and both had leaks. At this point, we had enough of his workers and told Leonel we'll get someone else to fix the leaks. The workers contacted us and said they'd come back and work on it a second time. When they worked the right side sink, they changed one pipe part. Since they didn't have it in black, they installed a white component!? The left sink leak wasn't properly fixed the second time too, so in the end, the other guy decided to use pipe cement and made the pipe joints permanent?! Any adjustments to the pipes in the future requires cutting of pipe instead of simple removal, all done without informing me. I would have said NO to the pipe cement. We informed Leonel we'd get back to him after using the new bathroom for a couple of weeks. As of now, we still have a slow leak under the right sink. At this point, we are debating whether to let them come back and try again, or hire someone else since they already have tried twice to fix the right sink. See photos.
There were some discrepancies between the estimates and actual work needed; area needed to be tiled was more than stated in estimate; pricing of the decorative tiles would have been cheaper had I bought it myself. Before signing the contract Leonel said he would produce receipts at the end of the job. When I asked to see receipts, Leonel refused and told me there is no lowering of tile pricing. He stormed out of my house, slammed the door and drove away quickly; that was very unprofessional and rude in my opinion.
We then realized that when I had signed off on the first estimate on Leonel's iPad, the 2nd and 3rd adjusted estimate had my initial digital signature on all of them. Apparently, my digital signature was captured on Leonel's iPad and he was able to duplicate it on other paperwork that I didn't sign for.
On many websites its obvious XLT Construction has many positive reviews, however, our experience was a very frustrating and disappointing one.
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