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| - I've only been to this place twice and I had extremely opposite experiences both times. The first time I went, it was on a weekday night for dinner with one other person. We both did the AYCE and the service was fine. The next time I went was on a Saturday night with a group of about 8 people. So, unfortunately, this review is going to be based on my second visit.
First, we called about 3 hours in advance to see if we could make a reservation. The person who answered told my friend that they were booked until late that night, then asked how many were in our party. My friend told her 8 and then she said they only made reservations for parties of 10 or larger, so my friend told her 10, then she asked what time we would like our reservation. Huh, I thought you were all booked up?
Anyway, so when the reservation time came, only 4 of us had shown up on time. The server was getting anxious and frustrated that the entire party wasn't there (as if that was our fault?). I understand how the server was feeling as it is a small place, but there was definitely no line of people outside the door waiting to be seated. Had there been, I'm sure we would have been a lot more understanding. Plus, he was expressing his frustration to us, which I thought was inappropriate.
This is where it gets good. We finally had our 8 show up, plus an unexpected 1 after we had given away a two-top table (reserved as part of our initial "10-person" reservation). The extra person had to share a seat with someone else and was never once offered by the server to grab an extra seat! We had plenty of room in our area to accomodate this person, but instead, someone from our party had to grab a spare chair himself. What the heck?!
Rolls were slow, but it was busy, so that was somewhat understandable. I just don't understand how the server was getting so frustrated when we were all doing AYCE and some of us were ordering beers... I feel like he should have been pretty happy knowing that he would be making bank off of us.
I would probably venture to say that almost everyone in the group was disappointed with the service and some expressed that by leaving a tip that was appropriate for such service. The sad part is, the decision to go to this sushi joint was based off of a Yelp recommendation and my previous experience with the place, but only AFTER we had called Oyshi and were told that it was packed. We probably would have had a better experience waiting at Oyshi! This is definitely not the level of service I would expect from the same people who own Sushi-Mon. Not going to be visiting here again any time soon!
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