I've bought dozens of items. Possibly over a hundred items. I would give 5 stars and think very highly of the site and integrity of the merchandise. I had 1 issue in all my purchases. I bought an autographed 8x10 of Mike Pizza. When I received it had no signature. I called they immediately rectified it, by giving me a replacement. My only disappointment was it wasn't the same photo. But i had the choice, to get my money back or take the Replacement. Given many purchases as gifts, love the variety.