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  • Forced to mark one star, they don't deserve one. Can't help but think they are only in the business of ripping people off, especially the elderly. They did an inspection of my parent's gas heating system and "recommended" that it be replaced for around $3000. In the report they wrote "Heat exchanger in poor condition - has water damage in bottom....2 deep scars[sic]....", could not read most of the report. The tech brought in a salesman in an apparent attempt to help make the sale. So much so that when they left my mom was terrified that the house might burn down and worried about carbon monoxide poisoning. I had a different company come in and do an inspection and they said everything was fine, only normal wear on a unit that is only 8 years old, and nothing major was wrong. So I called the salesman and he backed off the claims of the unit being in poor condition, said that there were no current holes or cracks, but "it only takes one heat cycle for a problem to occur." Of course he did not have a reason why 2 separate inspections would have 2 very different results. Additionally, anytime someone has to preface an answer with "to be 100% honest with you" as the salesman did, causes me to believe that the other statements are not 100% honest. The second company read the report form One Hour and stated that if the damage was that bad, by law he would have to disconnect the system. The second tech said was familiar with One Hour and told me they are a "commission based business" and only get paid if they sell stuff. I also found out that last year One Hour convinced my parents to replace the outside AC unit even though it was only 7 years old - normal life span, minimum of 12 years. So I have to conclude that my elderly parents were taken advantage of last year and this was a new attempt.
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