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| - We have been here on a couple of occasions, only by default when Dillon's at Scorpion Bay Marina is packed. There is one thing you can count on with this restaurant, on any busy weekend when Dillon's is packed you can always walk right in and get a table here. That's your first sign that something just isn't right. And, that should be Waterfront's sign that something is terribly wrong.
It only goes downhill from there. Each time we have gone the service is ssssllllloooowww. I have never been able to understand why that is, it's not because they are busy. Dillon's is busy and their service is great.
The food has always been just OK, except this last time we went, which, by the way, is the last time we will ever go. I had some family in from out of town for Memorial Day Weekend and that Saturday I took a group to the lake for some wake boarding. At lunchtime we went to Dillon's, it was packed with an hour + wait time. So, we hopped in the boat and went to Pleasant Harbor. Not only did we have slow service, but by sister had mold in her salad and they screwed up our food order. Then, they screwed up our bill.
Any time that I have had a problem with food quality or billing problems at any other restaurant the staff and management will usually make an effort to make it right by either replacing the food or taking that particular item off the bill. Not here! The waitress did say "sorry".
I contacted Ben, the manager, the following week on the phone. He explained that they had recently taken over the operation of the marina and restaurant, and were working to make some changes. I told Ben about our experiences, and he had asked that I send him an email outlining the problems and that he would email back some coupons for some freebies. I figured if I got some coupons I would go back towards the end of the summer to give them time to iron out the problems. That was over a week ago and I have not heard back. And, the email didn't bounce back, so I guess that they just don't care.
As I told Ben, this place has so much potential. Look at Dillon's!!! Their food is good, not spectacular, although some of their waitresses are spectacular. But their service is great. This could be a really cool waterfront bar & grill. It has the ambiance and the dock space.
Unless I hear otherwise, I am done trying to give Waterfront Bar & Grill second, third and fourth chances. 15 years ago it used to be pretty good. That was then and this is now. I did provide what I thought was constructive criticism. I do wish them the best.
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