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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-11-29 00:00:00 (xsd:dateTime)
itemReviewed	Shine Salon
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	5 (xsd:int)
rev:text	I'm a truly disappointed customer. I showed my stylist the ideal hair color I wanted and she tried to make me change my mind to just get highlights when I really wanted a balayage. She seemed like she was in a hurry but I don't understand why.. I booked an appointment with Shine Salon. If you couldn't fit me in then please let me know! I told her if she can't get me to the level I wanted on the balayage then its fine. Then I showed her the second picture that I wanted. All over brown and highlighted with blonde. I told her "This is what I want" She didn't ask much questions and she made it seem like she knew exactly what I wanted... I had a faded blonde ombre that got brassy and my roots were pretty grown out and I said I don't want to see any of my natural roots. I don't want to see any black. So she says okay.. and what she did was she put blonde highlights to only my grown hair. And that was it. YES. That. Was. It. She didn't touch my brassy old ombre at the ends of my hair. She didn't ask about it. She didn't communicate to me how she was going to achieve my look. She didn't have a clear picture what I wanted. She didn't educate me how the process was going to work out. It was my fault that I should've been more detailed but she kept nodding her head and telling me she "got it". I explained to her that this wasn't what I wanted. I wanted all over brown with blonde highlights and to get my ends retouched. And she told me that "this is what you wanted. You said you wanted highlights and no dark roots". What? How is having just highlights going to cover my virgin dark roots? I wasn't going to walk around with bright blonde highlights, natural roots, and brassy ends! She apologize and told me she got it. She left to mix some colors... and didn't even to bother ask me what shade I wanted. This whole entire experience she didn't show me swatches or color scales.. or anything to let me know we were on the same page. I then told her I like to dye my hair often. I once was blonde, and I even had red pink peachy hair. And she was surprised. She said that She didn't know that and when I showed her the balayage I wanted she said that she thought "Oh no. She's not going to like that". What do you mean? I show you a picture.. and I said this is what I want. If I can't reach to that level today at least put me on the road towards it. At least educate me! I'm so sad.. she didn't get a chance to get to know me. After ringing me up I felt like I had a mixed feeling. it was pretty expensive. I paid more when I came in last time but I was fine with it because Waverly did such an amazing job. I understand that sometimes working in a store and trying to make ppl happy can be draining... so I tipped her. She tried to engage me with starting up some conversations.. which I do appreciate. But it was more like she was doing all the talking and when I tried to say something I would get cut off. So I just listen to her talk about how she was training her puppy. When I explained to her I didn't like my hair she didn't get an attitude. That's very professional of her. She tried fixing it and toning down my ends and the highlights that she gave me. I was more upset that the total amount was pretty high. Because when I walked out the door..the only difference with my hair was just highlights. It wasn't worth it. The next day I called to explain my issue and why I wasn't satisfied and Shine Salon said they're always willing to fix an unsatisfied hair job from their own stylists. But pricing may vary. Or may even be free. Is what they were telling me. The people there were rly understanding and they agreed to let me meet with one of their experts of hair coloring. She was sweet and very educated in her work. She was honest and understood me from eye to eye about how I felt about my hair disaster. She told me the salon would call me back to let me know about the pricing differences and then to set up an appointment. BUT they never did. I understand its the holidays and they might be busy.. but I am a unhappy customer. I PAID and TIPPED for your services. There are no refunds. And its not worth my time to keep calling them and to complain about my hair. This will be the final time I go to Shine Salon.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	YumYum

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