I'm from San Diego, and right before heading to AZ for Thanksgiving I got new tires put on. My alignment has been off, so I figured I'd fine a place in AZ to get my alignment done before driving back. Express Oil Change gets 5* for the customer service before my visit. I messaged them on Yelp asking about availability for bringing my car in and they wrote me back within an hour... on Friday night! Sadly, my message didn't seem to do any good, as when I brought the car in as planned, they told me it'd be an hour and forty-five minutes to complete the job. I know this place doesn't make appointments, but it would have been nice if they would have taken my message and given me some priority. So they lose a star for their slowness. I grabbed a coffee at the Dunkin Donuts next door and walked across the street... not a lot to keep you busy while you wait. Eventually they were done, and my alignment driving back was soooo much better. My car was so off the tech said my numbers were "insane." lol. Grab a Groupon/LivingSocial if you go there, it'll end up being the lowest price alignment you can find (especially with a 20% off Black Friday coupon hehe).