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  • I Wish I could give Van Chevrolet negative stars. Their service manager and service director are extremely unprofessional. Our car is a year old and the AC went out. The first time we took it there the service guy said it was fixed even though I explained it was not. Finally took the car and him I would see them in two weeks. Exactly two weeks later our AC went out again. We took our car in again and they finally found a leak and took 5 days to fix. Being extremely frustrated with the lack of diagnostic effort the first time we took the vehicle in, upon picking up the car the second time I asked the service manager why it took so long to fix. He provided a number sarcastic explanations and literally finalized our conversation by saying "shit happens". I asked to speak with the service director who listened to my concerns with his service manager's comments to me and he said he can't follow his subordinates around all day and control what they say. I couldn't believe the lack of customer service and professionalism. To top it off I forgot to fill up their courtesy car and requested they comp the gas and they refused. I wonder how this service department remains in business. I will escalating my concerns with their service department to the General Motors Corporate Offices.
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