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  • We chose The Cheesecake Factory to entertain our out of town guests today, and were EXTREMELY DISAPPOINTED! Complaints: It took over an hour to get our lunch of sandwiches and salads... the salads did not come out first as requested....they served the food one plate at a time over a15 minute period so we were not eating together. .... and we still did not have the coffee we ordered by the time our food came out. We went to the restaurant about 2 in the afternoon between the lunch and supper rush. The restaurant was not busy, and many tables were available. We were told we'd be seated in about 5 minutes. At 2:20 they finally gave us a table. We ordered quickly as there was a plane to catch. Our meals were simple. Beef a jus sandwich, chicken Caesar salad, grilled chicken dinner with salad, and a club sandwich with a salad. At 2:55 I asked to speak with a manager as our salads were not out yet and we still had not received our coffee.. At at 3:10 they brought the chicken dinner and salad out together. At 3:15 they brought out the Ceasar salad and club sandwich. Several minutes later they brought out the beef sandwich and the salad that went with the club sandwich. Needless to say we did not have time to eat all of our food or drink the coffee. The manager came over and asked if we wanted a cheesecake. I said, are you kidding me? No, we don't even have time to eat or meal. We have to leave. He said, "I'm sorry if you feel we did something wrong. If you want to order cheesecake, it can be packaged to go. " My sister and I were speechless that he would try to sell us more. If you want a good meal with good service in a timely manner, do not go to this restaurant. It was $28.68 for 2 glasses of wine and a virgin daiquiri while we waited to be seated, and $66 for sandwiches and salads for 4 people with 2 cups of coffee. The manager never offered any discount on this $95.00 lunch, not even on the coffee that we didn't get to drink, and his apology was as lacking as the poor service. He didn't apologize for bad service or a failure to get our salads out before our meal. He said he was sorry that WE FELT they did something wrong. I will NEVER recommend this restaurant to anyone, or eat at another cheesecake factory. They lost 4 customers today as will as any guests we might have brought them.
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