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  • A tale of two issues. Good food, surprising (in a bad way) service Went there tonight with my 12 year old son. I ordered the ribeye, he ordered the ribs. I could tell from the first bite, he didn't really like his; there were lots of little pieces of bone (which will happen sometimes), but also he didn't really like the taste. I tried to encourage him to tell the waitress, but he doesn't like "making a fuss". About 2/3 of the way through the meal, the waitress came to see how everything was, and i told her "my ribeye is great, but he really doesn't care for the ribs actually" (and gestured to his plate which was barely touched). She looked, and looked at him, and said "oh, that's too bad" and left. Note: other than this, she was great; very attentive, refilled drinks, etc. But this is the moment where the staff can either get customers coming back or.... not coming back. And she clearly decided she didn't care. I quickly finished my ribeye (which was really very good), and she brought the check, we paid, left, and that's that. Probably won't be back. She had every opportunity to suggest bringing him a different entree, or even just crediting back the price of his entree (I was more interested in him enjoying his meal since he picked the place; than in getting my money back) - but she didn't give it a second thought. I would guess the General Manager would have liked to know since most good restaurant managers know this is the moment where you retain or lose customers, but i really wasn't in the mood to be the one to proactively ask for the manager and spend more time there. We were ready to leave. So - good food for the most part (appetizer biscuits are good too), but unfortunately they probably lost a customer because a waitress wasn't in the mood to solve a problem.
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