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| - On September 26,2014, Ben from Design Tree Maintenance came to give a quote for two properties with many trees, and I wrote him a check for $1200.00 which was a 50% deposit.
Sept 27th when the storm hit my renters called to say the Palo Verde tree in the back yard had blown over from a wind gust and part of the tree was in the pool. I immediately called Ben to see if they would take care of the fallen tree, He informed me they were two door down from our rental property, taking down another tree, which had fallen on the neighbors roof and would get our tree out on Sunday the 28th. He called back to say the charge was $470.00 and I gave the o.k. On Sunday evening Design Tree called to say the tree was cut up, removed, and get a credit card number, of which I gave. On Tuesday the 30th the charge showed as $4070.00
I assumed they had entered one extra zero....I made several calls to DTM after 8:00 AM but there were not answering their phone, and finally left a voicemail explaining the error. I then called Ben and told him of the error and his reply was they would take care of it! After several hours DTM called and I explained they had added an extra zero to the charge ........he said they would get ahold of Ben and call me back....................call back never came! I called again the next day and left another voice mail. This went on until Friday Oct 3rd and was able to speak to accounting at which time I was told the charge would stand because it was an emergency.I told them the charge was excessive and to cancel the work they were going to do on our two properties next week and return the $ 1200.00. Phillip in accounting said they would have the check in the mail on Monday Oct, 6th. A few hours later Ben called to find out what was going on.......Ben explained they had written this for an insurance claim and did I understand this would be a write off ! Oh, and that makes $4070.00 o.k. for the removal of a fallen tree ?
Once again, I explained the charge was excessive EVEN for an insurance claim!! As a side note my renters said they were in and out in 45 minutes!
Once again no refund check, on Friday Oct 10, I called again to ask where the check was and was told by the receptionist, I needed to leave a message and she would have Phillip call me back. No return phone call again! On Monday Oct 13th, I called once again and was able to speak to Phillip, He said AGAIN he would have the check in the mail by Thursday the 16th.......Asked him why it had not come the week before as he had promised........he could not give a reason.! On Thursday the 16th DTM called and said they would put the check in the mail.
I have used Design Tree Maintenance 3 times in the last several years and they have always performed well in the field. Do I expect to pay extra for work done on a Sunday, and do I expect them to charge extra for a weekend removal ? Yes, I do! However, the charge is EXCESSIVE for 45 minutes of work. If ever you are given a quote over the phone, make sure you have them Spell it out!
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