I have nothing but good things to day about Safelite AutoGlass. I found their website easy to navigate for both getting a quote and scheduling an appointment. They will come to you or you can go them. And there is even an option to pay ahead when you schedule to speed up the process even more.
I unfortunately needed to have my entire windshield replaced. I got a few quotes online but ended up going with Safelite. I scheduled an appointment to go to their shop vs having them come to me. I paid ahead to make it easier.
When I showed up at 8:15am for my 8:30am appointment, I was greeted by the friendly receptionist. She had my technician Carl come out to speak with me. When I scheduled the appointment, I was informed that it could take up to 2 hours (which the website also told me as well as the email I received confirming my appointment). Carl went over the basics with me and even had one of their quality control guys check my car first. (He wasn't sure if they'd be able to successfully replace the windshield due to a small dent.)
After 90 minutes in their waiting room (complete with cable TV and complimentary drinks and snacks), the job was complete. Carl went over a few things and the warranty and I was on my way. I could not be more pleased with the overall process and strongly recommend working with Safelite for any window repair or replacement needs.