The two stars given are SOLELY because the smoothies we finally got are actually good. We waited over 45 minutes for our smoothies and experienced far from OKAY customer service. The staff was angry and unorganized. They're order of operations was just mind boggling. I would rather drive 15 minutes to the nearest Tropical Smoothie Cafe than return, and in the future that is what I'll be doing. Cheers Smoothie King! I hope you can figure it out soon....