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  • I wish I could give 0 stars. My flights changed 3 times due to weather... I get that. However, when a customer has been awake and inconvenienced for 24 hours and it will be another 18-24 hours (because your crew were stranded due to weather) wrong things to do/say are: "we aren't ready for your questions, we aren't working the desk yet" (and then to repeat it more rudely when the customers asks who to ask instead); you don't refuse 3 times to give their boarding passes and receipts back that they show you (Ms. Badu...close I believe); and you don't tell the customer to go wait at D50 (Ms. short dark haired supervisor) and then not approach them for 2 hours (actually no one approached me at all...I gave up trying to get help). I fly often and will NEVER fly, recommend, or speak well of United. Here I was eager to try their WiFi too...NO WAY!!!
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