My friends and I were just commenting on how the food and service seems to have gone downhill since the new owners. I have had a few takeout orders end up being wrong, but no big deal. This last time I ordered a TWO ingredient sandwich and got home to open up a ONE ingredient sandwich (it's tough to keep track of that many ingredients?). On the phone, they offered to give me a new sandwich AND a refund if I came back to get it. When I got there the manager said that offer shouldn't have been made, and I was NOT going to get both like I was offered because it would cost her too much money. They've lost my business forever, which will cost more in the long run, so I don't understand the mentality.