The reason for the low amount of stars is because this place sits among a huge plaza of alternative dessert places, which are all better than this one.
The staff doesn't really care about their customers (pretty sure the staff are temp workers like university students). To order you will write on a piece of paper, which they give back to you if you want to order more. None of this is explained of course, so we had some confusion trying to get another paper (to place another order) but were continuously ignored.
Taste of the food is actually strange. I'm not sure if they also employ inexperienced students in the kitchen? (I've been told by my friend who worked in a similar dessert shop that everything hot is microwaved except deep fried items). The dessert is presented nicely but the taste is pretty bad. I think they tried to make their own whipped cream? It definitely did not come out right. Had a sort of grainy texture and was oddly sweet. The waffle was pretty bland, nothing special.
I think for the price and so many similar shops in the area, they would care more about their customers and foods. But at least it looks great for Instagram. I think you can enjoy this place by ordering something safe like ice cream or fried chicken, and staying to chat with friends. Other than that, move on to any of the other shops a mere minute away. The plaza is full of better places to try.