I've been shopping with Auction Nation for almost one year now. Pick up of items use to be quick and easy. I'm not exactly certain what has changed in management, staff, process or otherwise, but the process to pick up items is terrible now! The lines are longer than the ones you would expect to find at Disneyland! I went to the Glendale location last week. It took them 2 hours to pull 2 items for me! I almost left the facility without my items as I had other commitments scheduled. Oh, and one of the two items was pulled incorrectly! I thought this was a fluke and decided to give the Phoenix location a try. Bad idea! There were 72 people/tickets waiting infront of me in the Phoenix location! This place has lost it's sweet taste. No item is worth the amount of time wasted waiting at either location! I hate to see how long it would take them to process a return! Bye bye, Auction Nay-tion!