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| - I have to give this place 5 stars based on the nightmare we had and the extraordinary lengths that this company went to make everything right!
We got bedbugs on our couch. Did you know that bedbugs don't like alcohol? Well we spray vodka on our bedding because it keeps it fresh and kills bacteria. Who knew the added bonus was that it also prevents and kills bedbugs. But, we don't spray our couch and somehow tracked them in!
Our HOA decided that even though we PAY per month for bug service, they wanted to discontinue service. And even though, they've notified other tenants of other units having it, they were going to push us to the way side.
My fiance fell asleep on the couch and they ate his face and ear alive. He had a horrible reaction and enough was enough. I called like 10 places, and spoke with Robin, who made no false pretense that she knew about bed bugs, but immediately put me in contact with Dean, a technician who specializes bed bugs.
Dean called me back within 10 minutes, after speaking with him, and his option, and vast knowledge. He came later that day (I think it was a Friday evening) and set it up for Wednesday the next week.
Within minutes, he found bed bug casings in the couch, diagnosed the problem and moved forward. Meanwhile the HOA had to do the due diligence and brought in their "pest specialist" who found NOTHING, of course, and reported that to the HOA so they were clear of responsibility.
Even though Evergreen was going to be expensive, it was worth it to NOT have bed bugs!!!!
Dean walked us through the process, and Wednesday came, and he made it all happen.
Well, who knew our HOA would strike again, and because it's private property, Dean happened to park in the red zone, and our bully pulpit HOA head, decided he wanted to harrass Dean, and THEN write US a ticket for $170 because he was our 3rd party guest.
i reached out to Robin, who reached out to her amazing manager, and not only was she willing to break out the payments so we could AFFORD this nightmare process, but she credited us the fine so we could pay it with the HOA.
Dean got in, and got the job done and the whole apartment. It sucked electricity (literally tripled our bill for 48 hours of this), and we got fines, but at the end of the day, it's all paid off. The customer service and support was WONDERFUL, the whole process is done, we are bug free, and in a heart beat we would recommend and use Evergreen again.
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