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| - This review is for Wells Fargo Bank at 4075 S Fort Apache Rd. Las Vegas, NV 89147.
I just got back form being screwed by this bank, seeing as I'm not a customer there, but simply went in to cash a check drawn on their bank. After ten minutes of ID's, data entry by the teller, thumb printing, etc. they were ready to cash the check and then they tell me there's a $7.50 fee to do that. I said that's ridiculous, as the check is drawn on their bank, and the teller manager Ruth Martinez tells me that the fee is NOT a Wells Fargo fee, but a fee that goes to the company who issued the check. LIES! I asked her twice about that statement and she lied both times. I then called the company that issued the check, and sure enough there is no "fee" that goes to them. Ruth refused to speak to them to hear it from their own lips. I asked that they waive the $7.50 charge, which is totally in their power to do so. She said no. I then waited for the branch manager who basically said the same thing.
Sooooo, for $7.50 they will get bad press (deservedly so), I will never bank with them or go in their branches again, and I'll relate this story to all who will listen. On a final note, there is a great employee there named Andrew who was very helpful. You'd think in the era of supposed "customer service" it wouldn't be worth receiving a scathing review for $7.50.
I've banked at Bank of America for 25 years, and any problems that have arisen have been handled right away. I know others haven't had the same experience, but I think they are much better than most.
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