We tried Craft again with basically the same results. Bellied up to the bar around 2:30 on a Saturday and waited... and waited... and waited. Even though 3 people were working the bar, one was deep in conversation with a customer, and the other 2 were completely ignoring us. Finally one bartender sort of acknowledged us just to say she'd be there in a minute.
As we drank, we noted the food that was being made. Even though they have a 98 sanitation rating, we saw that the pretzels are literally right next to the trash can, and on a couple of occasions, I saw bartenders throw trash into it from 8-10 feet away. You can't tell me trash has never wound up in that pretzel bin. Yuck. And the guy making the food was wearing gloves, but then he was touching non-food things with those gloved hands.
We asked for our bill, and waited... and waited... and waited. The bartender we asked had completely disappeared, so we had to flag down another bartender to get it for us.
I hate to say it since they do have a pretty interesting tap list, but we've officially crossed Craft off the list.