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| - I have had the most horrible & atrocious experience while using Lifetime Moving & Storage as I moved across the country from AZ to MD. Not a single person with this company was helpful or wanted to help me in any manner once all of my goods had been picked up.
To begin, I was assured by Marina that I would receive my stuff in a timely manner in MD. We planned the pick-up time 14 days before the date that I needed my goods delivered; early enough so that I would receive my items around the time I flew over to Maryland. The agent who came to pick up my items was also very cordial & nice & told me that I would know within 1-2 days who my driver & when my delivery date would be.
So I called every day for basically 21 days trying to see if anything had happened with my shipment. Every time I called, no one felt the need to help me or underststand the current situation I was in. I had a very limited time to move & I was assured, from the beginning, that I would receive my goods around the time of my first available delivery date, especially because I had all of my goods picked up well over 14 days in advance of my first available delivery date.
For someone who is moving all the way across the country I would expect a certain level of understanding & empathy to be exhibited by the company when I called to receive updates. After weeks of calling, I asked about expediting the shipping because I was so annoyed & just needed my items to arrive. Someone called me & told me that my shipment could be expedited & would reach me no later than August 20 & demanded I pay an upcharge of $900. By this time, I had already been assigned a driver & was hoping to at least get a delivery by August 14. To be expected to pay to get my goods delivered before August 20 - which was already going to happen regardless, was completely preposterous. This just showed that this company just wanted to swindle me out of MORE money after spending three whole weeks with my goods at their storage facility & not actually sending it out in a timely manner - like promised. It makes no sense to me that my items sat in AZ for over two weeks while I was already in MD because this company did not feel the need to actually try & deliver my items in a timely manner. My calls & appeals to get my items to me was completely ignored by everyone at this company.
Of the numerous problems that I faced while dealing with this company the worst was the driver, Assaf, who was very rude, aggressive, & completely unwilling to work with me or management at my apartment complex. He demanded that I pay for any parking tickets that he might receive by parking outside of the loading dock because he could not maneuver the truck into the loading dock due to his ineptitude. I was never told to have to pay for any parking tickets that the driver may get due to his negligence & it was nowhere in the contract. That is part of the business & something they need to deal with on their end. That is not, & should not, be the responsibility of the customer & also should not be DEMANDED from the customer. Assaf did not let me talk to his boss when I asked to get confirmation of being required to pay for a parking ticket & refused to move my stuff until I agreed to pay for the parking ticket.
My friend, management at my apartment, & I did not feel safe with Assaf. His treatment of us was offensive, improper, & completely repulsive. He took advantage of the fact that we were two young girls & he exploited the situation. He wasted 3 hours outside & only agreed to move my items after I signed a h& written statement that said that I agreed to pay for a parking ticket, if he got one. I called Lifetime Moving & Storage & said that I was extremely uncomfortable paying cash to Assaf after the way he treated me & they gave me no alternative & I was forced to give him the cash. I was not allowed to speak to a manager to remedy the situation either.
Assaf blackmailed, threatened, & extorted his way through this entire delivery. He spent over 4 hours parked outside & did not receive a single ticket, yet he put up such an uproar about it, wasted all of our time to create a ruckus about something that had little/no chance of happening. He did not respect me, the customer, in any way. Furthermore, he completely disrespected & insulted my friend & my apartment manager. I felt so humiliated & demeaned by his treatment of me during this whole process, & no one at Lifetime Moving & Storage helped me during this situation. I was left to fend for myself against an aggressive & rude man. I will encourage everyone to never use this moving company ever. Not one step during this entire endeavor was simple, easy, or stress-free for me, & that is unacceptable. As a customer, I paid to have my items moved in a timely manner & only received insufficient, third-rate, worthless service that caused me nothing but pain & anxiety. At destination, I had multiple items that were damaged.
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