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  • This entire updated review is based solely on the poor customer service I have just experience TWICE over the phone with the Westlake store. I've been attempting to place an online order for a family meal deal deluxe. I have added my coupon per the instructions included on my email. I keep getting an error message. I call the store. I ask if they'll apply the discount in person when I pick up. I am told as long as I don't pay online they will. I hang up and continue to check out online... Except! I get an error message that this store requires payment if total is over $75- which means if I pay online they won't honor my 20% off coupon. I call the store back with a solution, I will order over the phone and pay in person and bring my coupon. I get a different person than who I just spoke with and they tell me the "family meal" is an online only item and they can't order it. What the heck! They literally just lost a steady customer. Twice on the phone while attempting to provide them BUSINESS they not only don't offer to help but then claim they can't process the order I want. I guess the staff here aren't aware that they wouldn't have jobs without customers and they've just lost my business.
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