I took a pair of nice jeans here to have the hem shortened a few inches. The jeans were brand new, never worn. When I took them in the Concord, I was greeted by a very friendly man who assured me they could do the job for around $15. He said there would be no dry cleaning charge since the jeans were brand new. I was told they would be ready in a week.
When I picked up the jeans they were awful. The hem was completely ruined, the stitching was uneven and was falling apart already. The jeans were dry cleaned. They charged us $27! It was supposed to be at the most $15. After complaining to the manager and bringing the jeans back in, they agreed to give us a refund and have the jeans re-hemmed since they were so bad. I was told this would take an additional week.
Three weeks later the jeans had not even been sent to the tailor. After numerous stops, and phone calls I did finally get the jeans hemmed, and I did not need to pay for them. However, I would have much rather paid a decent tailor a fair price to do them properly in a timely fashion.
The young man that works there is very nice, but I would never take anything there again. It was disorganized, chaotic, and expensive.