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  • ** Shortly after sending an email to the owner and writing this review I received an email apologizing for the situation with an offer for a gift certificate for our troubles. Great customer service Butler's! We'll definitely give you another chance.** Unfortunately my wife and I had a horrible experience last night at Butler's. It was my wife's birthday so we decided to go for dinner. The restaurant was relatively busy and there was only one server. We waited 10 minutes just to be acknowledged. Then we had to ask for our table to be wiped as it was dirty. After waiting another 10 minutes we had to flag the server to ask for drinks. She basically refused and said there were other tables ahead of us that hadn't been served and complained how busy she was. After another 15 minutes with not even a drink order we left. We've been going to Butler's for over 10 years and have never received such bad service. Given the state of things on Roncesvalles with construction and businesses closing you'd think the Butler's management would be happy to have a busy establishment and perhaps add another server for the dinner rush? Hopefully this was an isolated incident as it is hard to find good food these days.
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