Booked a room for my birthday.
Upgraded to one of the higher level suites with a view (only 4 of them in the hotel -recently upgraded before tiff)
Service, attentiveness, room luxury & condition of hotel were excellent.
Front desk staff asked why I was upgrading, I informed them it was my birthday and I was expecting some guests that night. They showed me around the available suites and gave me the best one. I was also invited to the spa and when I returned to the room they had sent up cupcakes, balloons and small note wishing me a happy birthday!
Would definitely recommend.
They just gained a long time customer.