| rev:text
| - TL;DR Bad customer service, stylists don't listen. Will never go back.
Edit 10/11/17: The owner commented when this review was posted on Facebook in July and told me she would give me a refund. Then she contacted me through Facebook messenger and told me she would mail me a check. I have still not received that, 3 months later, and I don't actually understand why in this day and age she had to send me a check when I paid with a card in the first place. I'm so disappointed in the terrible customer service I received and the lies I was told by the people at this business.
Review from 6/25/17: I have been going to Johnnie for about a year now. He does a good job on my hair, but he doesn't really listen and my experience this past week proves that more than ever. I will never go back to Andrew Leo and here's why:
6-7 weeks ago I had my regular hair cut with Johnnie. The time for my next scheduled appointment fell very close to my wedding day. I told Johnnie I would like to schedule on June 21 because I was getting married at the judge that day and it would be nice to have my hair freshly cut and styled. (As a note, I would have gladly paid extra for the service if it was above and beyond a regular cut and style. I just wanted my hair to look nice in my pictures.) It seems despite our conversation and my repeated mentions of my wedding day, he didn't bother to note that on my upcoming appointment.
Fast forward to June 21, this past Wednesday. My appointment is at 10. At 8:30 I get a call from someone at Andrew Leo asking to reschedule my appointment. This is not the first time Johnnie has rescheduled my appointments on the day of- it has happened at least 2 before and, again, I've only been going to him for a year. So I probably should have known better than to count on him. The person from Andrew Leo attempted to find another time for me to come in that day, but I was on a tight schedule and none of the other appointments worked. It was obvious by the conversation that Johnnie canceled for a reason that was not a grave illness. Regardless, there wasn't anything I could do about it and my hair still needed cut so I rescheduled for Saturday. Luckily, I found another salon who could style my hair for my wedding.
On Saturday I went to the salon. In hindsight, I should have just canceled, but I needed my hair cut. I have always liked my hair when Johnnie cuts it and it was easier to go back then to find a new a salon on such short notice. When I got there, Johnnie gave me the most insincere 2-minute apology, followed by a 15-minute story about why he couldn't make it in on Wednesday. I suppose I should be impressed, he has never apologized before when he has rescheduled my appointments at the last minute, so that was a first.
When I went up to pay, I was shocked to hear Johnnie tell me that the amount due was the same amount I usually pay. I have over ten years of customer service experience and I cannot believe that after canceling on my wedding day, the salon would have the gall to charge me full price for my rescheduled haircut. At any of the customer service jobs I have had, the rescheduled service would have been free, but even a discount would have been less of a slap in the face than full price. I shouldn't have rescheduled, but I have learned my lesson. I will NEVER go back to Andrew Leo salon. I have told many of my friends already and will spread the word of my terrible experience. There are lots of salons in Pittsburgh, don't bother with this one.
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