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  • I have been going with my mom to her post-op appointments at the Smoke Ranch location and had never had such a bad experience as the last time we went, Wednesday, January the 3rd. Let me start with we went about 3 weeks prior to this and the person who tested her eyes was not too friendly. But we decided not to say anything. But this last time I just can't...maybe she needs customer service classes? Because although she is not in the Hospitality industry, the treatment of those who go into the offices should be important to all of the staff. My mom had a 7:50am appointment, we got there at 7:42am. The doors were all locked and so we waited outside. We then heard the door opening so I grabbed it and the lady (CARMELA) basically screamed at me and told me not to open it, that can I not see that she is unlocking it. We waited while she unlocked, when she was finished instead of doing what a decent person would do which is tell us it is now open and possibly hold the door open for us, she pushed the door open and let is swing back, so that we knew that it was already open. So we walked in and she was already at her desk. Not one smile, not one good morning, not how are you doing. We sat and in a very rude tone she told us that "We were too early and that nobody was here yet." (It was 7:46am..one, that's not too early and two, there is no need to use that tone with us.) It only took a few minutes to be helped by a very nice girl and then by the doctor, also very nice. When we were about to leave we had to go back to CARMELA, to set the next appointment up and again, no smile, no nothing. We were told she speaks Spanish, so my mom talked to her in Spanish and instead of replying in Spanish, she would reply to everything she said in English...she then proceeded to make the appointment by phone because the computers were down and when my mom tried to tell her something, she put her finger out at my mom which basically says, "Don't talk". All she did was hand her the appointment card and again, not even a "Have a good day". NOTHING.
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