| rev:text
| - Caesar's was recommended by a member of our group. He stays there often when he goes to Vegas. After this stay he apologized profusely and never wants to go back.
We arrived around 1pm and were given the option to pay $25 to check in immediately or wait until 3 for the room to be cleaned. We waited.
We checked in at 3 to find our room hadn't been cleaned and the bell hop had us carry our bags from the service elevator. In the room, we found assorted trash (medicine and old key cards) and food left under the furniture. The front desk offered us a $50 drink comp and promised to clean the room. We gladly took it and headed to the pool.
At the pool, we found toilet paper and other assorted trash in the water by the blackjack tables. Be extremely careful entering the pool a member of our party slipped on the stairs and about 30 minutes later another hotel patron slipped no the same stairs. Luckily, neither was severely hurt.
After 1.5 hours we returned to the room to find the assorted trash removed (we had piled it next to the tv stand) but the old food remained. We again asked the front desk to help. First, they asked if it was our food (we'd spent less then 30 minutes in the room at this point) and then asked for the exact location so house keeping could remove it in the next 10 to 15 minutes. They also offered to comp all our drinks at the pool. Over the next 1.5 hours while we prepped for dinner, house keeping never arrived.
While prepping for dinner we found that using one sink would cause the other sink to fill with dirty water. Again they assured us that maintenance would be right up (10 to 15 minutes) to correct the problem. Maintenance hadn't showed when we left for dinner an hour later.
When we returned they told us we were changing rooms. The old food was still in the room and the sinks were still clogging. Again, we were told the bell hop would be right up. The bell hop never came. While we were waiting, another group had been given keys to our room and our keys were deactivated.
1.5 hours after we were told the bell hop would be "right up" the room change actually occurred. The room change occurred at 1230 am after a visit to the front desk when we needed to be up at 7 am for flights.
For the trouble, we were promised that all our drinks would be comped, a $50 food voucher (for breakfast), an upgraded room, and $50 off our original rate.
Supervisor Jonathan Grant was extremely helpful in finally remedying the situation. If the story ended here, this would likely be a 3 star review. However, our problems continued the following morning.
When we tried to use the $50 voucher for breakfast we were told we couldn't charge anything to the room as Caesar's had listed the room as cash only, even though there is a $200 hold on my card. We ended up paying for breakfast ourselves and headed back to the front desk to fix the situation.
At the front desk we were promptly told by Supervisor MacKinzie Sherlock that Caesar's would not be honoring the comps we had been promised and would only remove the drink charges and $35 of our breakfast. Having spent roughly 1/3 of our stay speaking with the front desk and needing to leave for the airport we simply checked out.
All in all my Caesar's experience was way below my expectations. If you're looking to stay on the strip near Caesar's, just stay at the Bellagio where I've stayed multiple times with no issues. Chances are I'll never go back to Caesar's and have already changed hotels for a large bachelor party in September.
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