My husband and I went into a Verizon Wireless store before this one and had a horrible experience. From the moment we walked into this location we felt completely comfortable. They greeted us as soon as we walked in the door and got us signed in. They told us the wait would be about twenty minutes; I expected it to be longer because they were packed with people. We only ended up waiting about ten minutes or so. The associate that helped us was named Braxton, we couldn't have asked for anyone better. He was very knowledgeable, polite, efficient and humorous. He listened to what we needed and delivered that and more. He gave us options but never tried to push anything on us. He gave us advice on how to save more money with our monthly plan and explained everything in detail. We will definitely be going back to this location every time. The wait is completely worth it, ask for Braxton!