We had previously used Pop A Lock to re-key our house when we moved in, but more recently we wanted to switch out the deadbolts and have a keyed handle added to one door, so I gave them a call. Jim answered was able to come out the next day. He was great - I definitely recommend asking for Jim if you can request a tech! Fast & friendly service, plus he answered a bunch of my random home security questions and gave me some great tips to make my home even safer.