I went to nail envy today and was there roughly around an hour thinking I was gonna have a gel mani like I normally do. But this time I was going to take off the old ones and put on new.
All the nail techs were busy so she asked one of the pedi ladies if she was comfortable doing it to soak and then take them off and I heard her say it at least two times and she said yes took me to a chair and used a metal knife looking thing and a nail to try and take them off: well she ended up splitting one and putting a hole in another. Only after she split the one did she have an attitude about the situation and threw her hands up in the air and said fine I'll soak them. I sat there and waited for the next lady to come. I whispered what happened to her so I didn't disturbed the people around me having their nails done
She recommended that I not do the gel and give it a rest. I paid and then waited for my ride. I told the front desk lady bc she asked why I didn't do the mani and she told me that I should still do it. I give this place 2 stars because after the fact my bf and I called back and was upset. Left our number bc the owner lives in Cali. He was nice enough to try and accommodate me but I ask myself this question. Why go back when this happened?? My faith in them has diminished. I'll place a few photos to show what I mean. Look for my name