A friend of mine was stuck at home on a rainy Friday working on a paper for her Masters degree. She sent out a FB post asking is someone would be kind enough to bring her a latte. Coffee sounded great so I headed to this Starbucks close to her home. It was packed!! I thought it was going to take me forever to get coffee. Boy was I wrong. They had 2 cashiers ringing up people, 2 people making coffees, and one person making sure the stock of what the baristas needed were full. It was like a well oiled machine. I was in and out in only a few minutes. As quick as people were leaving, others were coming in. And all of the employees were nice and they were smiling. IMPRESSIVE!!