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| - I have stayed at my fair share of Sheratons, and other higher and lower caliber hotels. From a Sheraton, I expect a great bed, decent cheeseburgers, room service, and a friendly staff. I usually get great service, and it's a welcome respite from a challenging journey......
Then I cam to Phoenix. The front desk staff when I checked in was snooty and not friendly and very unwilling to accommodate a minor request to keep the charge on the card i used to book the room, rather than putting it on a different card. They refused to do it. Here's the ironic thing. If i had failed to show up, they would have had no problem charging the card for one night's stay, per their cancellation policy. I am going to chalk up the bad service to one off night at an otherwise reliable chain.
Here's the other funky thing....The hotel keys were metal, but they don't have grooves like a regular key. They're electronically coded. Odd. Very Odd.
The best part was I had a HUGE shared balcony off of my room. Since I was there about 12 hours, I didn't really get to enjoy it, but that would be cool for a longer stay.
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