I'm updating my review because 1) I was contacted by Luc the owner due to my harsh review. He really went out of his way to listen to me go on and on about my frustrations of the experience, looked up more information about the situation and in the end offered to make things right by refunding that portion of the deposit that was charged to me. 2) I realize that most of the issues that I had were because of the homeowner 3) I've never actually rented through a property management company before. They are just more strict and thorough with their processes and procedures.