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  • Super bad customer service. I have been a member of orange theory for years. Unfortunately, I like the workouts but the new studio manager needs a lesson in customer service. I had to discontinue my membership a few months back due to an ankle fracture. I understand the policy of having to pay your last month and funds had already been taken out of my account a few days prior for the current month so I was left having to pay two months and not being able to use any class. One of the front desk girls told me that she would put five classes under my name for the future when I was able to come back to make up for the fact that I was not able to use any of the classes. I just stopped into the studio ready to work out and use one of my classes left in my account the studio manager would not let me use any of them unless I re signed up for a membership. He had the audacity to tell me that if he were to give me any more classes it would come out of his own paycheck. Little does he know I referred at least 10 people to the studio and I'm sure they were all cancel and leave with me. As a manager your job is to make things right and if your employees did something they weren't supposed to do you should still try to make the situation right and you did none of that. Lastly, I'd like to mention that I was planning on re-joining. Now I will just go to the new location with new owner down the street!
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