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| - This review will cover the following:
-Locals Discount
-Using SpaFinder gift cards from Costco
-Staff and Facilities
-Massage and Facial Services
-Comparison to Qua at Caesar's Palace
LOCALS DISCOUNT
The website says locals get 25% off SUN-THURS. I called the concierge a day in advance to book for Sunday and confirm this information. When I got to the counter, the receptionist said it was MON-THURS only. She called her manager who probably told her to just give me the discount because she said it was fine.
SPAFINDER GIFT CARDS
I had a couple issues using them at Spa Mandalay. I bought $200 worth (4-$50 cards) from Costco for $160. After my discount, I had a balance of $23.75 which CANNOT BE APPLIED TO THE TIP and their exact words were "IF YOU DON'T USE IT, YOU LOSE IT." I lost it but what I should've done was used $150 worth of the gift cards, kept the last card, and paid the difference out of pocket. Also, see the section comparing this spa to Qua.
STAFF AND FACILITIES
Staff were attentive and friendly. Loved the two hot tubs and the warm tub. Sauna was large and the chairs in the quiet room were comfortable. I went on Sunday when it wasn't very busy but if it was busy, the hot and warm tubs are structured in such a way that no matter where you or your friends are sitting in it, it feels private. Large lockers with keys. Lots of chairs that surround the tubs.
MASSAGE AND FACIAL
Sharon gave a great massage! When I asked for more pressure for my Swedish massage, she gave me something closer to what a deep tissue massage...which was great! I appreciated that she did not speak much. Ashlee gave my 25 minute facial which was very relaxing and my tired skin definitely looked radiant afterwards. My face was so smooth! One odd thing to note: neither Sharon nor Ashlee consulted me prior to my treatments about areas of concerns or questions I may have had. I had to interrupt their routine to tell them not to massage my arches or what to expect from my facial. I felt like I had rudely disrupted their routine by asking questions. It's ok, the excellent treatments made up for it.
SPA MANDALAY vs. QUA
Here are my votes:
--SpaFinder giftcards: both accept them. Qua will let you apply the balance of the cards to your tips, whereas SpaMandalay is not so flexible.
--Treatments: Spa Mandalay
--Hot tub: Spa Mandalay, but the Qua baths are cool too. I like the way the Spa Mandalay's tubs are built more so than the Qua ones.
--Sauna: Spa Mandalay's is larger
--Tea, Fruit, and Juices: Qua has pretzels and more drinks in addition to fruit, Spa Mandalay has cucumber water, pineapple cranberry juice, apples, and bananas.
--Size: Qua is more spacious. For large groups or on weekend days, I'd pick Qua.
--Ambience: Spa Mandalay is better lit, more tropical. Qua is dimmer, better for taking a nap. I can do with either.
--Qua has additional amenities: Thermal seats (which guests claim early in the morning so I didn't get a chance to try one) and Arctic room (which is cool, but small).
--Location: Both are located near the lobby where valet parking drop off is located. If you self-parked, you will have to walk through the casino to get to the spa.
--Coed: I think Qua has a Coed area but Spa Mandalay doesn't. Double check this.
Overall, I wouldn't mind returning to Spa Mandalay now that I have a better understanding of their policies. I've also been to the Spa & Salon at Aria and the Spa at Red Rock Casino (both of which have smaller hot tubs and saunas but larger co-ed facilities that include a pool/tub, etc.).
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