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  • This was one of the best/worst car rental experiences I have ever had. And to be clear, Avis, was the 'best' part of it. To make an insanely long story semi-short, I work for a company that utilizes a corporate traveling booking company. I had done my reservation online through their online tool and when I received to Wisconsin, the rental car price was listed at $400 for 2 days. Briana, who was the main employee helping me, quickly identified it and wanted to know why that was the case. Turns out, the travel agency had listed me as dropping off in Chicago just because I had a connection flight on my way back home out of Madison, WI. Here is where the real issues came up as we started to try and fix the pricing issue. I called the travel agency and told them to cancel the outrageous rental reservation and rebook at the normal $40/day rate. She said that she did, but on Avis end, it was still showing two reservations and not allowing Brianna to get me out of there. I ended up at the Avis desk for over an hour (to not fault of Avis'), but Brianna was so kind and fun, she kept the mood light and we chatted while she tried to figure it out. Unfortunately, she was unable to, but called a friend who worked there with her (this is at 1230am) and Anastasia answered! She tried to walk Brianna through the 'go around' she thought would work to get the system to allow me to complete the transaction and get to my hotel but to no avail. So here is where the insane customer service came in to play, Anastasia came to the airport after midnight and helped fix it! Unreal. It was a long day and a long night, but I was more than happy with the way these girls handled the unique situation and kept me in a decent mood.
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