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| - 0 stars for line management! Stood in line for a long time...we saw cashiers do other tasks and not concentrating on the customer in front of them...so I decided to time our transaction to see how long it would take. It was 10 1/2 minutes! Before our turn, we saw 3 cashiers, then 2 then to just 1 cashier to deal with their line at 7:30 pm on a Saturday night! We ordered the #2 and asked to substitute 2 of the 4 soft drinks for a milk and an apple juice...it says at the beginning of the menu that you can substitute milk or juice for free. Although we told the cashier it says it on the menu, she still charged us, and after reminding her, she just kept telling us how much milk and apple juice was. So after 3 min., she called for a manager...but it took 5 min for the manager to come out from the back...and she skipped us to hand something to the employee working at the door, and when she passed through again, our cashier stopped her to remind her that we were waiting for her to fix our transaction, but she said she had to do something in the back first. I've worked in retail and customer service all my life and no one is more important than the customer in front of you! The manager came to tend to us 10 min into our transaction...and asked if we wanted a beer??
Also...warm soda! No ice at both fountain drink stations.
5 stars for the pizza arriving when we sat down...after our 2 kids whining for 10.5 min in line, we were grateful.
5 stars also for the gentleman fixing the games.
5 stars for the same manager who later allowed us to get toys without having to pay the difference because we didn't have enough tickets.
Good value: pizza is good, the games lasted our 2 toddlers for more than 2 hours.
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