I walked into the customer service area. I stood there observing at least six employees standing talking not even acknowledging Me for at least a minute. Then when one of them got tired of talking with her co workers she strolled over to the register and says next person, by that time there was three people in line. I walk to the counter and she says how can I help you. I told her I needed to return my item. The whole time I'm talking to her one hand has lotion in it while the open lotion container is on the counter. She scans my receipt hands me my change and just looks at me. So I just walk off. I won't be back. I totally agree with the other reviews the customer service here is non existent. I've warned you.