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| - I love the staff, Dr. Knisley is always helpful and loves on our dogs, especially our walking red cross husky who has hip dysplasia at age 2. we have both our dogs on a wellness plan, and it has served us well with the two puppies we have. $100 a month is a lot, but it has saved us money in the long run, and lets face it, puppies aren't cheap. They have always treated us fairly and they dont offer to run every test under the sun to rack up the bill, at least not that I have noticed. I am very confident when i drop my dogs off for care if they are needed for a full day.
The only thing i would comment on is their hold time is pretty rediculous. we have to call monthly to refill our dogs rx, and as i type this, i am going on 10 min of being on hold, have yet to have a person pick up the phone to acknowledge that i am in a que or that they even are aware that the call has come in. They have my dog on daily meds until further notice, it would be nice if they could set it up on auto refill to avoid waiting on the phone, plus waiting at the front desk as well
over all i would recommend this place to friends and family.
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